version 9.3-z install failure

[firedog]

PC is Vista 64bit, 8MB Ram

installed per instructions on web site

When I click on deskop icon, I get failure message, with following detail:

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   XXEngine3.exe
  Application Version:   0.0.0.0
  Application Timestamp:   4cc42c09
  Fault Module Name:   KERNEL32.dll
  Fault Module Version:   6.0.6002.18005
  Fault Module Timestamp:   49e038c0
  Exception Code:   e0434f4d
  Exception Offset:   0001e124
  OS Version:   6.0.6002.2.2.0.768.3
  Locale ID:   1033
  Additional Information 1:   fd00
  Additional Information 2:   ea6f5fe8924aaa756324d57f87834160
  Additional Information 3:   fd00
  Additional Information 4:   ea6f5fe8924aaa756324d57f87834160


Anyone know what this means and how to fix it?

[PeterSt]

Hi there !

First off, thanks for posting this instead of giving up.

Now, first question : what did you put under that desktop icon ? To me it looks like it could be XXEngine3.exe ! And it should be XXHighEnd.exe.

If the latter is the case anyway, at this moment I can only think of something being wrong with the sound device driver. This is a long shot though. Can you tell me (or show me) which device you selected in the Settings Area ?

Thanks,
Peter

[firedog]

Hi Peter-

Thanks for your quick reply.

The icon/link isn't the problem. I attempted to use spdif output to KS (engine4), non KS spdif  (engine3) output for my soundcard (M-Audio Delta 192); and the standard windows output to the onboard Realtek sound device (engine3).

Same result with all of them
The program runs onscreen (after appearance of with failure message), but doesn't play anything when I try to play it. I get the same error message as above every time I click on the icon and try to run the program.

I successfully run KS and the other outputs from Foobar.

[PeterSt]

Ok, thanks.

In your current XX folder (where the XXHighEnd.exe etc. resides) there's an SFS.ini file with on the first line 11 for data. Please change that to 00 (you can edit it with NotePad).
Next, in the Settings Area there's the Split File Size (SFS); set that to 60.
Now try again.

Assumed it now works, you can set the SFS.ini to 11 again.
Assumed it still works, higher that 60 until it goes wrong again.

With this I anticipate on an out of memory somewhere. If this doesn't help it must be something else and we must see further.
But let me know ...

Peter

[firedog]

Hi-

Tried you suggestions. Didn't work. But getting slightly different error message now:

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   XXEngine3.exe
  Application Version:   0.0.0.0
  Application Timestamp:   4cc42c09
  Fault Module Name:   mscorlib.ni.dll
  Fault Module Version:   2.0.50727.4206
  Fault Module Timestamp:   4bf4c743
  Exception Code:   c0000005
  Exception Offset:   00231f02
  OS Version:   6.0.6002.2.2.0.768.3
  Locale ID:   1033
  Additional Information 1:   fd00
  Additional Information 2:   ea6f5fe8924aaa756324d57f87834160
  Additional Information 3:   fd00
  Additional Information 4:   ea6f5fe8924aaa756324d57f87834160

[PeterSt]

So, now I'm puzzled ...

Can it be so that you run with a heavily tweaked OS, like with eliminated services ? And if so, how easy would it be for you to let it run normally (just for trial !) ?

Notice that the C5 you have now, is very rare (for me) and somehow indicates things go out of (memory) boundaries. Never heard / seen it before.

If you have the services normally running, would you care to try 0.9z-2 ? (don't go back further) and let me know ...

Thanks for your time on this !
Peter


PS: If you always try it with the same track, please try another from another album too. Suppose something it wrong with that track ... (though rare again)

[firedog]

Hi-
Do have some tweaks on the system. Took them off and rebooted. Still failed, with error below. Peter, are there specific services you want me to check and make sure they are working?

With version 9z-3 I got this error:

roblem signature:
  Problem Event Name:   APPCRASH
  Application Name:   XXEngine3.exe
  Application Version:   0.0.0.0
  Application Timestamp:   4cc42c09
  Fault Module Name:   mscorlib.ni.dll
  Fault Module Version:   2.0.50727.4206
  Fault Module Timestamp:   4bf4c743
  Exception Code:   c0000005
  Exception Offset:   00231f02
  OS Version:   6.0.6002.2.2.0.768.3
  Locale ID:   1033
  Additional Information 1:   fd00
  Additional Information 2:   ea6f5fe8924aaa756324d57f87834160
  Additional Information 3:   fd00
  Additional Information 4:   ea6f5fe8924aaa756324d57f87834160


With version 9z-2 I got this error:

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   XXEngine3.exe
  Application Version:   0.0.0.0
  Application Timestamp:   4c223db8
  Fault Module Name:   mscorlib.ni.dll
  Fault Module Version:   2.0.50727.4206
  Fault Module Timestamp:   4bf4c743
  Exception Code:   c0000005
  Exception Offset:   00231f02
  OS Version:   6.0.6002.2.2.0.768.3
  Locale ID:   1033
  Additional Information 1:   fd00
  Additional Information 2:   ea6f5fe8924aaa756324d57f87834160
  Additional Information 3:   fd00
  Additional Information 4:   ea6f5fe8924aaa756324d57f87834160

[PeterSt]

No services that I really know of, especially not if 0.9z-2 does the same ... but :

With 0.9z-2 you have the opportunity to post the log files (as attachment here, see "Additional Options" at the left bottom when posting). 0.9z-3 lacks one of the log files. So please turn on Log Activities (at the bottom in the Settings Area), let it go wrong one time, and with the message still on the screen grab the XX, X3 and X3PB log files from the TemporaryData folder under your XX folder (it will be there at the time if all is right). I hope I can see something from there. Remember, 0.9z-2.

[PeterSt]

Btw, did you turn off UAC ? (you have I think, because otherwise you'd be having problems in an earlier stage)

[firedog]

Sending log file. Only see XX log file, don't see anyh X3 or X3PB log files. The UI doesn't appear till after I close the error message, so it isn't logging anything else.

[PeterSt]

In your XX folder there may be a XXKSDevices.dat after that error appears ... If so, what is the contents ?

But I Wonder ...

The icon/link isn't the problem. I attempted to use spdif output to KS (engine4), non KS spdif  (engine3) output for my soundcard (M-Audio Delta 192); and the standard windows output to the onboard Realtek sound device (engine3).

This tells me that in the end you can normally start XXHighEnd (correct ?) and that you can select the Sound Device in the Settings Area. But can you really drop down that devices list without getting the same error for XXEngine3.exe ? I mean, what happens at the moment you perform that drop down should be exactly the same as when you start XXHighEnd (XXEngine3.exe is started to find out the KS devices). And if at that moment that error is not there, what does the XXKSDevices.dat file contain right after you performed that drop down ?

(please answer all of my questions ... like the UAC one from before, so I can be sure about the answers hence what is happening)

Peter

[firedog]

In your XX folder there may be a XXKSDevices.dat after that error appears ... If so, what is the contents ?

But I Wonder ...

The icon/link isn't the problem. I attempted to use spdif output to KS (engine4), non KS spdif  (engine3) output for my soundcard (M-Audio Delta 192); and the standard windows output to the onboard Realtek sound device (engine3).

This tells me that in the end you can normally start XXHighEnd (correct ?) and that you can select the Sound Device in the Settings Area. But can you really drop down that devices list without getting the same error for XXEngine3.exe ? I mean, what happens at the moment you perform that drop down should be exactly the same as when you start XXHighEnd (XXEngine3.exe is started to find out the KS devices). And if at that moment that error is not there, what does the XXKSDevices.dat file contain right after you performed that drop down ?

(please answer all of my questions ... like the UAC one from before, so I can be sure about the answers hence what is happening)

Peter

AUC was off from the first day I owned the computer
When I start XX, I get the error message that XXEngine3 has stopped working.

I then close the error message box and the program interface comes up.
When I open the tools and try to access the devices list, the error message comes up again. But after one or two more tries (closing the error message before each try) it then opens and lets me change the settings. I can also see my music files properly ordered in the library window. But nothing happens if I try "play".

[PeterSt]

Ehm, so what ended up in XXKSDevices.dat after starting up XXHighEnd and the error is there ? (which is what I also asked I think)

Next, could you try to find a line in that drop down thing ? I mean, suppose you keep on clicking that drop down (also after it worked once), does it keep on working ? is it one out of two etc. ? is it random ?
Again, this is very strange and I never saw it before, especially not if it *can* work obviously. Can it be so that you have the device in use for recording ?

Forget about click Play for now ...
If you're fed up with it, let me know. I hope you can keep on going a bit ...

[PeterSt]

One other thing ... Assumed your Delta is causing this, you could disable it in Device Management (not at the speaker icon !), and if then the error stays away I'll know it must be something about that device. Or, if it is caused by any of the other sound devices you have, what happens if you disable *those* ?

[firedog]

okay, I disabled drivers for "Total Recorder" software device and the error stopped occurring. But still when program loads, nothing happens when I click "play".