Version 0.9d does not work for me - w/Vista (64bit)

[edward]

I have downloaded 0.9d and tried to run XXHighEnd.exe, but it immediately displays a window that XXHighEnd has stopped working. Under the "problem details" it displays this:

Description:
  Stopped working

Problem signature:
  Problem Event Name:   CLR20r3
  Problem Signature 01:   xxhighend.exe
  Problem Signature 02:   1.0.2733.34784
  Problem Signature 03:   46871379
  Problem Signature 04:   XXHighEnd
  Problem Signature 05:   1.0.2733.34784
  Problem Signature 06:   46871379
  Problem Signature 07:   b
  Problem Signature 08:   d0
  Problem Signature 09:   System.InvalidOperationException
  OS Version:   6.0.6000.2.0.0.768.3
  Locale ID:   1033

I am using Windows Vista Home Premium (64bit) and of course I have turned on the .NET Framework 3.0 feature and am using DirectX 10.

Thanks for any help on this.

[PeterSt]

Hmm ... 64 bit eh ...

I'm not even sure what to explicitly do (my side) in orer to let a 32 bit app run under the 64 bit OS. I'd say nothing. I do recall though, that something somewhere in Visual Studio (that's where development takes place) something is not ready for 64 bit yet.
I must dive into this.

I'll be back.

[PeterSt]

Ok, "officially" it should just work;
Could you please try withgoing zip ? Put the exe coming from it in your XX directory, and start it.

Several numbers and characters come by (like 001, a, b, c, d, etc.);
Would be so kind to report back what those numbers and characters are before it errors out ?
I hope it even comes up with the first ...

Thanks.

[edward]

Ok, "officially" it should just work;
Could you please try withgoing zip ? Put the exe coming from it in your XX directory, and start it.

Several numbers and characters come by (like 001, a, b, c, d, etc.);
Would be so kind to report back what those numbers and characters are before it errors out ?
I hope it even comes up with the first ...

Thanks.

I tried it, but it does exactly the same as before. Immediately displays the "XXHighEnd has stopped working" window (with the details I listed before). I do not see any display of numbers and/or characters as you mention.

[PeterSt]

This one is explicitly compiled for X64 only.

Also ... In your XX directory there will be 4 Microsoft.DirectX DLLs. These 4 DLLs might bother you and you could move them out of the way temporarily. If this latter helps, do not start playing and listening to this 0.9d-2 version, but go back to the normal 0.9d (but leave those DDLs out).

Edit : Removed the zip (did not help).

[edward]

This one is explicitly compiled for X64 only.

Also ... In your XX directory there will be 4 Microsoft.DirectX DLLs. These 4 DLLs might bother you and you could move them out of the way temporarily. If this latter helps, do not start playing and listening to this 0.9d-2 version, but go back to the normal 0.9d (but leave those DDLs out).

This still does not work and behaves exactly as the previous.

Peter - I think it's time to stop right there. You do not mention in your "prerequisites" that this only works with Vista (32bit), but it's clear to me now that this is true. So the first thing you need to do is re-write the prerequisites to say "not currently supported in 64bit Vista". Second of all, you are asking for money for this program which implied to me that you have a finished product, but it's clear that you are still in development and testing. What you should have done is declare this a beta period and select private beta testers to do all your testing, while you iron out the bugs, and do not release (or charge) the public until all testing is concluded. From your comments to me such as "I'm not even sure what to do", "it should just work", "these might bother you", it is clear to me that you do not even have 64bit Vista, nor have tested it before with 64bit Vista. It is inappropriate for you to charge me for a program and then ask me to be a tester for you just to get it to work. I'm sorry, that is not how software development works. If you want (and need) me to be a tester for you, then I would be happy to *IF* you ask me and offer to either pay me or give me your program for free. I'm not trying to be a leech off of you. I'm just explaining how business works. I totally understand that you are new at this and this program is still under development and I can appreciate this exciting process and would like to be a part of it. But this is not how business works and it is inapporpriate to be charging money during this period. If you simply want to tell me that this program is not ready for 64bit Vista (and you re-write your prerequisites) then I will totally understand, and wait for the final version. (Or you can PM me with an appropriate offer)

[PeterSt]

edward,

I'm not going against you by any means. I want to discuss it though;

First off, maybe you missed a few things ... maybe I did not make it clear in large capitals ... but this player *is* in beta. And it stays that until I find it proved that everyone reasonably can even run it :

[...]Until it is kind of guaranteed that the Activation process runs without issues, XXHighEnd will maintain its beta status.[...]

Also please note that I was urged to provide for an unrestricted (time) version and that if it were for me the "demo" stage would have lasted for another year.

Then, so far I have had no indications that the 64bit version wouldn't run, but from you (it would be on this forum then, and if not I just wouldn't know about it).

I could add that this player really wouldn't be the only software which doesn't run under Vista or Vista/64 for that matter.

"I'm not even sure what to do", "it should just work"

Which is just true, and maybe you (and I) got tricked by my earlier remark "Hmm ... 64 bit eh ...", which is related to unexpetcted activities just over 1 week ago, where I had to change many things because Vista Business lacking of "audio" stuff. And at that moment I did not think about the 64 bit thing anymore. So I guessed I could have (unintentionally) removed the X64 compiler option ... which turned out I did not (and x64 only doesn't help you either, apparently).

As far as I can think of now you probably didn't download all there is to download (like the DirectX Redistributables (http://www.phasure.com/index.php?topic=11.0)) which would be normal behaviour then, as you described.

Whether it's X64 or not, I want to help you. This is unrelated to paying, and trying it out can be done without paying. If you don't want that, it's okay with me, and a pitty for others might it be X64 indeed. It's the way my business works and I'm okay for over 20 years with that. Really.


It would be nice if someone could confirm Vista 64bit just doesn't startup at all, and gives the message "XXhighEnd does not work anymore". Or that it just does work.
Thanks !

Peter

[edward]

First off, maybe you missed a few things ... maybe I did not make it clear in large capitals ... but this player *is* in beta.

OK, I apologize, I either did not see that or did not thoroughly understand it. I must say though, I have been using, buying, and beta testing software for 15 years and never had to pay during the beta testing. Of course, I'm still operating under the assumption that I have to pay to use your software. Did I misunderstand that too?

Then, so far I have had no indications that the 64bit version wouldn't run, but from you (it would be on this forum then, and if not I just wouldn't know about it).

Well, I don't mean to be argumentative, but you would know about it if you had tried it yourself on 64bit Vista. Do you have 64bit Vista and have you tried it? Your comments implied to me that you have not, but if indeed you have, then please be clear about it so I know if this problem is only on my system.

As far as I can think of now you probably didn't download all there is to download (like the DirectX Redistributables (http://www.phasure.com/index.php?topic=11.0)) which would be normal behaviour then, as you described.

Peter

I have checked the link you provided for updating DirectX, however it states that it is version 9.19.1007. I have version 10 that installed with Vista. Are you telling me that I have to go backwards? Or am I misunderstanding something here?

[PeterSt]

To start with your last remark :

If you still get errors and you have XP, download the zip at the bottom of this page which will get you "a" DirectX update that works for the player.
Most probably from this link you will get a more current DirectX version, and from there you might find even more current ones (I think lately the MS pages are messy).

This was (a possibly too unclear) remark that for the life of me I can't find the latest version of this nowadays. Otoh, you should be redirected to the version that works for "your" PC. This, btw, is the typicle example of Vista Business just not allowing you to install any of this. It just won't. DLL hell (and that's why the DLLs come with the player now, *and* that's why I expected them to be in the way of your 64, which I just did not think of. I'm just being honest here).

Well, I don't mean to be argumentative, but you would know about it if you had tried it yourself on 64bit Vista. Do you have 64bit Vista and have you tried it? Your comments implied to me that you have not, but if indeed you have, then please be clear about it so I know if this problem is only on my system.

I have 6 PC's here and it's really not enough. Not since the various Vista versions matter, we also have XP 64 bit *and* the soundcards matter a bunch in Vista. There really is no way to even think things can be solved this way. Do not forget the player (for Vista) is about Exclusively using the soundcard and all (like direct USB DAC), and already that gives dozens of combinations and situations.

Of course, I'm still operating under the assumption that I have to pay to use your software.

If you mean "use it for trying", of course not. In demo mode the player runs for 34 minutes on average, and you can restart it as long as you want (or get fedup with it, and pay to get rid of that). Anyway, it was my intention to (please) let everybody report if things are not working out, with the main objection of this being a real (and IMHO first) highend player. Nothing to mess with the PC, it just works with the best sound quality, not matter what you (in the mean time) do with your PC. Btw, originally meant for cdp'er people, and all the outlay they need at switching to PC playback for the first time. Never anticipating on a whole world just having all the excotic PC's which is NO excuse !!), and it just grew like this.

For now Edward, Vista too just needs these Redistributables. Just the latest you can find (and I honestly never heard someone about the zip not working out for them -> which I *also* can't test because the Ultimate version(s) *I* have just can do without. And I'm not talking about dev environments (those are lost for starters). Go figure).
I really hope you can get it going.
Let me apologize for not being able to test Vista/64 myself currently. Since yesterday I have freed one PC though, and I will create a dual boot on it with 64. When I can find some time.

[Jack]

Hi Peter
I guess you didn't notice my reference to Vista x64 in my very first post... This is the message with 0.9b

[Jack]

& with 0.9d-2 this only...

[Jack]

Sorry, this is what you should see in the above post... (can't preview attachments) Jack

[PeterSt]

Hey Jack,

It really beats me what you are telling me here. This is from that first post :

I've just downloaded & extracted your files but they only work for me on XP not on Vista x86 or x64.

and

Hello Peter
IT LIVES...DXSetup did the trick, don't see why I should have been missing anything though! OK so now I have the choice of XP or Vista. Reading your help file suggests that my 'best' option for now is XP running on engine 1 with doubling enabled or not depending on taste. I need to install a fresh OS on my audio machine, so my question is, if YOU had the copy of XX that Iv'e got would YOU load XP or Vista?
For your information, Iv'e not had any instability issues in either OS or engine, apart from those heart stopping moments when it checks out mid track! (& yes I know that's built in) From the 2 brief visits to my sounds room, 1 with XP & 1 with Vista it sounds more 'alive & dangerous' than with Foobar (can I say the F word here) so I'm looking forward to getting my ears on this evening for some serious listening. I must remember to pick shorter tracks though! Well done with this, I look forward to being a licence holder....
Regards
Jack

(http://www.phasure.com/index.php?topic=16.msg20#msg20)

I don't get from this at all that you didn't get x64 running (nor that you were all that time waiting for a solution to it !!).

Also ...
The first picture seems to tell that 0.9d-2  wasn't made for Vista32 (which is true for that version !).
Then, your last picture seems consistent with what Edward was telling, except *he* told nothing changed from 0.9d to 0.9d-2. One of you both must be wrong on something ...


Could you shed a light on what really happened please ?

[Jack]

Hello
Firstly I am completely happy with XX on my audio pc with Vista 32 & do not need it to run on Vista x64, this is on my main pc & audio server. You said..."It would be nice if someone could confirm Vista 64bit just doesn't startup at all, and gives the message "XXhighEnd does not work anymore". Or that it just does work. Thanks !" So as I implied before if I can help...? I didn't try 0.9d (no need) but do you want me to? If so point me to it.
Still happy Jack

[PeterSt]

Ahh, ok. Well, I'll grab that offer with two hands. But first I have to be reset, I think.

Must I conclude that you never got 64 running (hence just not tried anymore) ?
And that today it doesn't work anyway ?

Yes, it might be important to know whether from 0.9d comes the same as from 0.9d-2. Point is, it should, but again Edward told there was no difference. This is also about the 4 microsoft.directx.* DLLs which are there since 0.9d, of which Edward did not tell that removing them made a difference. I think it just does (and then presents the message from 0.9b you showed).

Don't hurry too much with your answers, since I will be working on some other prio things as well.
Thank you very much Jack !

Peter