Hi Lee,
I don't see how the larger xQ1 can be related here, but maybe.
Also, it is not clear to me whether you already know the lower xQ1 helps this case.
But the most I don't understand is what blue Window screen stays. Unless you meant a black screen (or your black screen is that blue screen). So maybe your sentence was trying to talk Dutch and that won't go.
Outside this all, what about grabbing all the log files from this situation. So, put up an explorer instance in advance, have logging switched on (restart XXHE if it was not on already), press Play and when nothing happens anymore grab the log files. Possibly no X3 or X3PB are there yet and then XX is enough (bet let me explicitly know when X3/X3PB were not there).
Peter